Health Plans & Member Benefits

Book a ride with MTM

1. Call MTM to request transportation for a covered appointment.
2. Schedule at least 2 business days ahead, up to 30 days before your appointment.
3. Have your Medicaid ID, pickup details, appointment date, provider details, and mobility needs ready.

Ask about required forms for wheelchair or other accommodations. Qualified members can also manage trips through the MTM Link Member app.

Extra benefits to ask about

• Maternal & infant supportNew parent supplies, baby bottle kits, breast pump support, doula education, and member baby showers.
• Food & housingGrocery allowance, housing and utility assistance, and meals after qualifying facility discharges.
• Children & educationSchool supplies, tutoring, youth activity support, and GED assistance.
• Health & wellbeingOTC allowance, vision allowance, fitness support, and mental health support.

Contact Member Services at 833-552-3876 (TTY 711) to ask which benefits you qualify for and how to request them.

Book a ride with Modivcare

TTY 711 · Reservations Monday–Saturday, 7 a.m.–6 p.m. Eastern.

1. Call to schedule at least 48 hours ahead, no more than 30 days before your covered appointment.
2. Have your member ID, pickup and provider addresses, appointment details, and assistance needs ready.
3. Use the same number for return pickup, late rides, changes, or cancellations.

For urgent ride requests or after-hours ride assistance, call the same number. Ask the representative about scheduling for your situation.

Extra benefits to ask about

• Moms & childrenBaby Essentials Catalog, community baby showers, doula support, and rewards for eligible doctor visits.
• Food & housingProduce or grocery support and help with housing insecurity for eligible members.
• Education & activitiesSchool supplies, virtual tutoring, GED exam support, and after-school activity assistance.
• Everyday wellnessFitness essentials, asthma and allergy kits, and other qualifying extras.

Check the Benefit Reward Hub through your secure account or call 844-594-5070 (TTY 711) to confirm eligibility and request benefits.

Medical rides & member help

Use the member services number on your plan ID card. Ask how to schedule a ride for a Medicaid-covered appointment, how much notice is required and whether mileage reimbursement is available.

Keep your member ID, appointment date and time, provider address and pickup details ready.

Benefits & extra support

Explore the North Carolina Medicaid plan’s benefits and member materials. Confirm eligibility and how to request a benefit with the plan.

Transportation to medical care

Use the plan’s official transportation page to learn about rides for Medicaid-covered appointments. Ask Member Services about scheduling notice, trip arrangements and mileage reimbursement before your appointment.

Benefits & extra support

Explore covered services and extra benefits. The plan confirms current eligibility, limits and application steps.

Member benefits ↗